Frequently Asked Questions
Have a question that you don’t see here? Please send me a note at email@example.com and I will get back to you as soon as possible (studio hours are Monday-Friday).
When will I receive my order?
Each patch is made to order, unless otherwise stated. Please allow 2 weeks for production time (before shipping). Contact me if you would like to expedite production time, and I will do my best to accommodate your needs. Please note: All items ordered together are mailed together. If you order a ready to ship patch and a patch that needs to be made, your ready to ship patch will be shipped when the made to order patch is finished.
For more information on shipping and policies, please see this page: Shipping + Policies
Do you wholesale?
At this point in time, I do not offer my products wholesale. If you feel that you might be a good fit for my work, please reach out to me at hello@heartandsoulpvd. I would love to discuss.
Do you do custom work?
I do! I am most excited to take on projects that align with my artistic style and skillset. Take a look at the Heart & Soul PVD instagram to get a sense of the type of work I do. Get in touch via my contact page or email me at firstname.lastname@example.org with details on your project.
Please note: custom work is for original pieces of work only. I do not recreate other artists work.
How should I take care of my patch?
Hand embroidery in its nature is very delicate. My recommendation is to hand stitch patches to items that are not often washed like a jean jacket or canvas backpack or tote. Wherever possible, avoid washing & drying. Spot clean only.