Heart & Soul PVD

 

Frequently Asked Questions

Have a question that you don’t see here? Please send me a note at dani@heartandsoulpvd.com and I will get back to you as soon as possible (studio hours are Monday-Friday).

 

When will I receive my order?

Unless otherwise stated, pins are ready to ship and can typically be sent out 1-2 days after purchase.

Patches are made to order (unless labeled ready to ship). Please allow 2 weeks for production time (before shipping). Contact me if you would like to expedite production time, and I will do my best to accommodate your needs. Note: All items in an order are shipped together. If you order a pin and a patch (that needs to be made), your pin will be shipped when the made to order patch is finished.  

 

Do you accept returns or exchanges?

I do not accept returns, but please contact me at dani@heartandsoulpvd.com if you have any questions or concerns about your order. I will do my best to accommodate your needs.

 

Do you wholesale?

At this point in time, I do not have any stockists but it is an avenue I am exploring. If you feel that you might be a good fit for Heart & Soul PVD, please reach out to me at dani@heartandsoulpvd. I would love to discuss!

 

Do you do custom work?

Yes! I love working on custom pieces that align with my artistic style and skillset. Take a look at the Heart & Soul PVD instagram to get a sense of my style. Get in touch via my contact page or email me at dani@heartandsoulpvd.com with details on your project. 

Please note: custom work is for original pieces of work only. I do not recreate other artists work. 

 

How do i care for my patch?

Hand embroidery is delicate. My recommendation is to hand-stitch  patches to items that do not require frequent washing (jean jackets, canvas backpacks, or totes). Wherever possible, avoid washing & drying. Spot clean only.